What will I learn from this course?
Understand the phases of ITIL
Anyone can take this course
Who is the target audience?
Students who want to apply for better position or a different role in any organisation
ITIL is the most widely accepted foundation framework, a set of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience. The ITIL practices help achieve good quality service and also helps overcome difficulties that may crop up in the development of IT systems. Many international companies like the Microsoft, IBM, Caterpillar and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management.
Through the use of the ITIL Service Lifecycle, the framework helps organizations transform and adapt to the changing economic climate and the market place. This helps with implementation of further improvements to practices that are oriented at achieving high levels of business performance.
- ITIL Foundation Summary
- ITI Foundation Book for Student
- Pocket Guide Foundation_Certification
- Basics of ITIL 12m 41s Preview
- Definitions 1m 00s Preview
- Service life cycle 2m 25s Preview
- Basics of ITIL PDF Preview
- Definitions Pdf Preview
- Service life cycle pdf Preview
- Service strategy 8m 15s Preview
- Service strategy pdf Preview
- Service Design 9m 33s Preview
- Service Design pdf Preview
- Service Transition 6m 02s Preview
- Service Transition pdf Preview
- Service Operations 9m 35s Preview
- Functions 3m 48s Preview
- Service Operations pdf Preview
- Functions Pdf Preview
- Continual Service Improvement 1m 38s Preview
- Continual Service Improvement pdf Preview
- Questions 1m 00s Preview
- Questions-1 Preview
- Questions-2 Preview
- Questions-3 Preview
- Questions-4 Preview
Hi All, I provide training for Oracle Apps DBA and DBA. Also, I have updated the training contents for ITIL certification.Moreover, if anyone needs real time scripts which are used for monitoring databases or any document please feel free to contact me. Furthermore, demo interviews are also arranged so that the candidate feels comfortable before attending interviews.
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- 2/07/14 Friday 10:20am
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- 2/07/14 Friday 10:20am
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