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  • Pocket Guide Foundation_Certification 00:00:00
  • ITIL Foundation Summary 00:00:00
  • ITI Foundation Book for Student 00:00:00
  • Basics of ITIL 00:12:41
  • Definitions 00:01:00
  • Service life cycle 00:02:25
  • Basics of ITIL PDF 00:00:00
  • Definitions Pdf 00:00:00
  • Service life cycle pdf 00:00:00
  • Service strategy 00:08:15
  • Service strategy pdf 00:00:00
  • Service Design 00:09:33
  • Service Design pdf 00:00:00
  • Service Transition pdf 00:00:00
  • Service Transition 00:06:02
  • Service Operations pdf 00:00:00
  • Functions Pdf 00:00:00
  • Service Operations 00:09:35
  • Functions 00:03:48
  • Continual Service Improvement 00:01:38
  • Continual Service Improvement pdf 00:00:00
  • Questions-3 00:00:00
  • Questions-4 00:00:00
  • Questions 00:01:00
  • Questions-1 00:00:00
  • Questions-2 00:00:00

ITIL is the most widely accepted foundation framework, a set of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience. The ITIL practices help achieve good quality service and also helps overcome difficulties that may crop up in the development of IT systems.  Many international companies like the Microsoft, IBM, Caterpillar and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management.

Through the use of the ITIL Service Lifecycle, the framework helps organizations transform and adapt to the changing economic climate and the market place. This helps with implementation of further improvements to practices that are oriented at achieving high levels of business performance.

Understand the phases of ITIL

Any one can do this course.

Students who want to apply for better position or a different role in any organisation

Course Instructor


Hi All, I provide training for Oracle Apps DBA and DBA. Also, I have updated the training contents for ITIL certification.Moreover, if anyone needs real time scripts which are used for monitoring databases or any document please feel free to contact me. Furthermore, demo interviews are also arranged so that the candidate feels comfortable before attending interviews.

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